Effective Date: 2026-03-05
Website: https://techhelpguy.ca/
Operator: TechHelpGuy.ca
1. Introduction
TechHelpGuy.ca (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information in accordance with:
- The Personal Information Protection and Electronic Documents Act (PIPEDA)
- Applicable Canadian privacy laws
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use this website.
2. Information We Collect
We may collect the following types of information.
Personal Information You Provide
When you interact with our website, you may voluntarily provide:
- Name
- Email address
- Billing address
- Shipping address (if merchandise is purchased)
- Phone number
- Donation details
- Messages submitted through contact forms
Donation and Payment Information
Donations and purchases made through WooCommerce are processed through third-party payment processors.
Depending on the processor used, this may include:
- Stripe
- PayPal
- Other WooCommerce-compatible gateways
TechHelpGuy.ca does not store full credit card numbers on its servers.
Automatically Collected Information
When you browse the website we may collect:
- IP address
- Browser type
- Device information
- Referring website
- Pages visited
- Cookies and analytics data
3. How We Use Information
Personal information may be used to:
- Process donations and purchases
- Respond to support requests
- Communicate regarding services
- Improve website performance
- Prevent fraud or abuse
- Comply with legal obligations
We do not sell personal information to third parties.
4. Donations
Donations made through TechHelpGuy.ca are voluntary contributions intended to support the website and its services.
Unless explicitly stated otherwise:
- Donations are not tax-deductible charitable contributions
- Donations are non-refundable
Payment processors may collect additional information according to their own privacy policies.
5. Cookies and Analytics
This website may use cookies and analytics services such as:
- Google Analytics
- WordPress/WooCommerce session cookies
Cookies help operate shopping carts, analyze traffic, and improve user experience.
You may disable cookies in your browser settings, though some features of the website may not function properly.
6. Sharing of Information
Personal information may be shared with trusted service providers including:
- Payment processors
- Shipping providers
- Website hosting providers
- Security and fraud prevention services
Information may also be disclosed where required by law.
7. Data Storage and Security
We take reasonable measures to protect personal information, including:
- SSL encryption
- Secure hosting environments
- Limited administrative access
However, no internet transmission or storage system can be guaranteed completely secure.
8. Data Retention
We retain personal information only as long as necessary to:
- Fulfill purchases or donations
- Maintain financial records
- Comply with legal and tax obligations
- Resolve disputes
9. Access and Correction Rights
Under Canadian privacy law, individuals may request:
- Access to personal information held about them
- Correction of inaccurate information
Requests may be submitted using the contact information below.
10. Third-Party Links
This website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
11. Changes to This Policy
This Privacy Policy may be updated from time to time.
Changes take effect immediately upon posting.
12. Contact
For privacy inquiries:
Website: https://techhelpguy.ca/
Email: info@techhelpguy.ca